What is BPO?

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Business Process Outsourcing is responsible for conducting a process or becoming part of the already occurring processes in some other business organization. Business process outsourcing saves additional costs and utilize them in increasing the productivity level of the organization.

There is an existence of different BPO organizations such as medical transcription agencies, which handle their businesses online and make phone calls in behalf of their clients and call center can also be considered as a BPO organization as well. The business processes are based on information technology and often referred to as ITES, BPO where ITES stands for Information Technology Enabled Service and legal process outsourcing (LPO).


Software on Demand

Software on Demand (Sod) is a type of IT process outsourcing. A Sod outsourcer provides the hardware for hosting the information and ensures their installation, updates and support. Sod has no ownership policy and prefers to rent out the services. So the customer does not have to pay large amount of money as it always have recurring payments.

Advantages of BPO
Outsourcing market is growing continuously in the past few years due to its various benefits:

Stay flexible and competitive

BPO plays an important part in increasing the flexibility of the organization. But different organizations have different ways of perceiving the organizational flexibility. The technological advances and changes in industry and the companies who outsource often look for the flexibility and provides quality control as well. Outsourcing business functions keeps your company flexible and reacts to market forces and conditions that are changing continuously.

Improvement of productivity

BPO makes it easier for the corporate executive to focus on the important business areas. It is because the executives spend more time in managing the details so they don’t get much time in formulating strategies. Due to the services provided by BPOs, it becomes easier for the upper management to formulate effective strategies and focus on their current customers. All of this results in the improvement of productivity, producing more skilled and educated professionals for performing all these tasks in an efficient manner which will eventually result in improving the productivity.

Proper utilization of resources

BPO allows the proper utilization of scarce resources. Outsourcing also helps in capturing new efficiencies and the proper utilization of resources. This helps in increasing the productivity and efficiency and also the availability of more skilled professionals.

Cost reduction

Saving your money can be significant in any business. It not only helps in cost reduction but also increases its productivity and profit levels in a significant manner. BPOs can help for the improvements in process, utilizing the resources and latest technologies and re-engineering of the process as well. It can also help the organization in maintaining the low rates of company with the provision of better service solutions by making their market position better and allowing them to gain a competitive advantage as well. Companies which considers BPO providers saves up to 50% costs which means that there are always extra financial resources for carrying out the effective business operations and processes.

Improving the human resource

Improving the entire process of HR helps in serving as one of the greatest advantages of the outsourcing business processes. Man power plays an effective part in enhancing the importance of BPO. Now a days, most of the companies require efficient and productive human resource that can do the generation of economies of scale. Outsourcing provides an company’s access to the trained and skilled employees at low rates.

Emphasize on important business areas

An effective business strategy is required for flourishing the business. Outsourcing allows the top management level to hire third party for managing some important business related activities. This allows the top management level to improve the productivity and business operations.

Adjust with the changing business environments

There are many BPOs which provide the management with flexible customer service for meeting the changing requirements of customers and supporting the acquisitions of company along with joint ventures.

Latest technology challenges

Technology is a leading area of outsourcing. It allows us to make the work of modern organization comparatively easier. The investment in new technology is very costly and risky too and with the development of technology market, it can become increasingly difficult to cope with the current technology and innovations. Outsourcing to companies requires the resources, expertise and desire for updating the technology solutions.

Disadvantages of BPO

Along with many advantages and benefits there are also some of the drawbacks and risks associated with the business process outsourcing:

Increased risks

Risk is the major problem in business process outsourcing. Let us take an example, if you are outsourcing an information system it can cause security risks from both privacy perspective and communication aspect. However, some companies manage it successfully for the achievement of benefits in such a way that it will help in getting the positive results and minimizing threats with BCM (Business Continuing Model). BCM consists of many different steps for the identification and management of any type of typical business processes in an appropriate manner.

Pressures of technology

Business process outsourcing involves keeping up with any technological advancements and innovations. It requires you to stay updated with any type of technological changes that are happening in the market and improving your own business processes according to that.


Complexity is also one of main disadvantage of business process outsourcing as it is not an easy task to allow any outside contractor to handle the whole business processes.

Like every other business, BPO has its own advantages and disadvantages but overall the trend of outsourcing has increased in the past few years and it has turned out to be beneficial for the businesses.


Benefits of Hiring Small Businesses

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When you start a small or startup business, your first objective is to reduce costs in the operational processes and earning more revenues. The reduction in unnecessary expenses will allow you to allocate resources to other areas of the business, which will result in the overall growth and reach of the business. Outsourcing helps in controlling operational expenses, providing continuity and also managing any potential risk. Outsourcing can help you in easing the burden by hiring the skilled professionals from all over the world. It can help you in overcoming the pressures from market leaders who are at the top of their game. Perhaps the biggest advantage is that you get assistance from those who are skilled professionals in their respective fields.

Outsourcing is the practice of using the firms outside for handling work that is performed with in the company is a known concept to many entrepreneur. Small firms mostly outsource their accounting, distribution, payroll processing and many other significant functions, mostly because they have no other choice. There are many large companies that prefer outsourcing for reducing their costs. There are many industries who are designed for serving the outsourcing needs of the customers.

Small businesses should look for every possible advantage that is available to them for competing with their competitors. Outsourcing is not just the local companies outsourcing the jobs and production away from the people of the country. But it is not just the definition of outsourcing as there are many outsourcing companies these days who are providing the help to other businesses with the accounting, hiring, payroll and many other services. This can also help the owners of businesses to find different and unique ways for succeeding in their own businesses and also put them on height of success when competing with other business ventures.

Controlling costs

Outsourcing for small businesses helps in reducing costs for them as more effort and money is required for hiring and then training employees to make them an expert in what they do. If the workforce of your company is increasing day by day and your HR department is not able cater to the concerns of all the employees with benefits, payroll and training. At this point you have two options, you can hire a part time employee for it and hope that he will do well or you can outsource these services to be handled by skilled professionals in an appropriate manner. Your fixed costs of performing these tasks can also become variable as it allows you to put more capital into your business. You can utilize the capital that might be required by you for purchasing a new software for accounting or handling payrolls into some other constructive task.

Increased focus

Another most important benefit of outsourcing is the increased focus on your own company’s operations without facing any distractions. When you start a business on your own you need to focus more on the operations of the company as you should not distract from the basic aim of creating your own company. When you outsource different services, you get more time to focus in improving your products and services which will further help in the growth of your company. Those who are starting a new business need a lot more working hours for utilizing their time in monitoring business processes which will help in flourishing your business. You should create good content for your blog, handle your accounting, manage your social media accounts, design your website, deal with marketing, and provide prompt response to emails and each and everything that is required for running the business properly. This is where hiring a graphic designer, writer or a project manager can help you for saving your workday.


Many organizations select to outsource the services in specific area because no one in the organization can question the expertise in this specific field. Those who are hired for outsourcing feels motivated and encouraged in hope that they will be hired for bigger projects in the future. Moreover, outsourcing also helps in keeping the research and production costs, because those who are hired for seeking the expertise from them provides competitive advantage to the owners of the business.

Minimizing risk

Every investment in business has certain amount of risk with it. It is due to the continuous change occurring in government policies, markets, competition, technologies and financial conditions. The outsourcing providers does this job of assuming and managing this risk for you, and they are even much better in making the decisions of how to avoid this risk in specific area of expertise.

Gaining competitive advantage

Small startup businesses do not have the resources or budget for providing the services of the similar level of larger companies, especially when compared to international companies or. But small businesses can easily gain a competitive edge with the help of outsourcing, as it allows them to offer similar expertise by selecting experiences individuals with a track record. The close association between outsourcing and small businesses also helps in increasing the credibility of business.

Though still there are some people who do not understand the advantages of outsourcing completely, it is very helpful especially when it comes to outsourcing for small businesses. Outsourcing is very helpful in startup businesses because the money invested by owners is utilized into their business without having any fear of the results. If the business operations of your company are handled by experts in that particular field then the business owners feel much satisfied and do not worry about the end results. Out sourcing is the right way adopted by small business owners and it allows the investment in partnerships with many local businesses that provide outsourcing for increasing the chances of travelling allowing to balance it with competitors.